These Terms of Service ("Terms") govern access to and use of "the Platform" (the software, services, APIs, documentation, and related functionality offered by Operon Core AI LLC). Operon Core AI LLC ("Company," "we," "us," or "our") provides the Platform subject to these Terms. By accessing or using the Platform, you agree to these Terms on behalf of yourself and, if applicable, the organization you represent. If you do not agree, do not use the Platform. Additional order forms, statements of work, data processing terms, or other written agreements between you and Company may apply and may control where they expressly supersede these Terms.
1. Description of the Platform
The Platform is a governed AI operations offering designed to help businesses operate AI-assisted workflows with operational controls such as routing visibility, execution-related visibility, approval mechanisms, rollback or reversal features where supported, runtime health or readiness signals, agent or worker monitoring, logging, and related configuration and administration capabilities. Features, limits, availability, and behavior of the Platform may vary by plan, environment, configuration, integration, release version, and documentation in effect from time to time. The Platform is not a generic consumer chatbot product and is not represented as a substitute for professional advice, human judgment, or your own operational policies.
2. Nature of AI Systems and No Guarantee of Accuracy
Portions of the Platform may rely on artificial intelligence, machine learning, probabilistic models, third-party model providers, heuristics, or other non-deterministic components. AI systems can produce incorrect, incomplete, biased, outdated, or misleading outputs. Company does not guarantee accuracy, completeness, reliability, fitness for a particular purpose, or non-infringement of outputs, recommendations, classifications, summaries, drafts, or automated suggestions generated through the Platform. You are solely responsible for evaluating outputs before relying on them for decisions that could affect rights, safety, finances, regulatory posture, or business outcomes.
3. User Control and Configuration Responsibility
The Platform's safety and governance posture depends heavily on how you configure it, including integrations, permissions, prompts, routing rules, approval policies, retention settings, access controls, and environment separation. You are responsible for configuration choices, credential management, least-privilege access, testing in non-production environments where available, and maintaining documentation of your intended operating model. Company is not responsible for losses arising from misconfiguration, overly permissive settings, disabled controls, or use of the Platform outside documented or supported patterns.
4. User Responsibilities and Oversight
You remain responsible for your business processes, legal and regulatory obligations, client and employee relationships, and the overall suitability of automation for your risk tolerance. You must maintain meaningful human oversight where required by law, contract, or your own policies, and you must ensure that personnel using the Platform are trained and authorized. You are responsible for content you submit, prompts you run, actions you approve or decline, and data you allow to be processed through the Platform. You will not use the Platform in violation of applicable law, third-party rights, or these Terms.
5. Automated and Autonomous Actions
The Platform may enable automated, semi-autonomous, or chained actions that can affect downstream systems, send communications, update records, trigger tools, or initiate workflows depending on your configuration. Automated actions carry inherent risks, including unintended side effects, runaway execution, compounding errors, race conditions, and interactions with third-party systems outside Company's control. You acknowledge that autonomy increases operational risk and that you are responsible for scoping automation, enforcing approvals, monitoring runs, and stopping or rolling back activity where the Platform provides mechanisms to do so. Company does not guarantee that automation will behave as intended in all circumstances.
6. Visibility, Logging, and Control Features
Visibility, logging, audit trails, dashboards, alerts, and control features are provided as aids to operations and are not guaranteed to be complete, tamper proof, real-time, error-free, or retained for any particular duration unless expressly agreed in writing. Logs and telemetry may be incomplete, delayed, or subject to loss due to system failures, retention limits, integration gaps, or configuration. You should not treat any Platform visibility feature as the sole source of truth for legal, regulatory, or forensic purposes without independent corroboration appropriate to your requirements.
7. Data Handling, Storage, and Loss
Data processed through the Platform may be stored, cached, replicated, transmitted, backed up, indexed, or otherwise handled in accordance with the Platform architecture, your configuration, and applicable agreements. You acknowledge risks of data loss, corruption, delay, unauthorized access, misrouting, and deletion, whether caused by software defects, human error, third-party failures, security incidents, maintenance, or force majeure events. You are responsible for maintaining your own backups and export practices where appropriate. Company does not warrant uninterrupted retention or recovery of any particular dataset.
8. Multi-Tenant Isolation
The Platform may be operated in multi-tenant or shared-infrastructure environments. Company may implement technical and organizational measures intended to isolate customer data and configuration; however, isolation is not absolute and may vary by deployment model, feature flags, misconfiguration, software vulnerabilities, or operational mistakes. You acknowledge residual risks inherent in shared services and are responsible for evaluating whether the Platform meets your isolation requirements, including tenant boundaries and access controls, before processing sensitive information.
9. Third-Party Services and Integrations
The Platform may integrate with or depend on third-party services, including without limitation cloud infrastructure, identity providers, email and messaging systems, CRMs, model providers, payment processors, observability tools, and data stores. Third parties are not agents of Company, and their services are governed by their own terms and privacy policies. Company does not control third-party availability, security practices, pricing, data handling, or outputs. Outages, policy changes, API breakage, rate limits, or actions by third parties may impair the Platform or cause data exposure or loss. You are responsible for your relationships with third parties and for compliance with their terms when using integrations.
10. Limitation of Liability
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, TO THE MAXIMUM EXTENT PERMITTED BY LAW, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. COMPANY DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL COMPANY OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS INTERRUPTION, SECURITY INCIDENT COSTS, REPUTATIONAL HARM, OR COVER DAMAGES, ARISING OUT OF OR RELATED TO THE PLATFORM OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COMPANY WILL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM AI OUTPUTS, AUTOMATED OR AUTONOMOUS ACTIONS, MISCONFIGURATION, THIRD-PARTY SERVICES, DATA LOSS OR CORRUPTION, INTEGRATION FAILURES, OR YOUR FAILURE TO MAINTAIN OVERSIGHT, EXCEPT TO THE EXTENT LIABILITY CANNOT BE EXCLUDED BY LAW.
11. Liability Cap
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, COMPANY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS PAID BY YOU TO COMPANY FOR THE PLATFORM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100) IF NO SUCH PAYMENTS WERE MADE. MULTIPLE CLAIMS WILL NOT ENLARGE THIS CAP. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN SUCH CASES COMPANY'S LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.
12. Indemnification
You will defend, indemnify, and hold harmless Company and its affiliates, officers, directors, employees, and contractors from and against any claims, investigations, liabilities, damages, losses, settlements, judgments, fines, penalties, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your use of the Platform, (b) your data, prompts, or content, (c) your violation of these Terms or applicable law, (d) your violation of third-party rights, (e) disputes between you and your customers or users, or (f) your configuration, approvals, or lack of oversight over automated or AI-assisted actions. Company may assume exclusive defense and control of any matter subject to indemnification, at your expense, and you will cooperate.
13. Acceptable Use
You will not, and will not permit others to:
- Use the Platform in violation of law, export controls, sanctions, or third-party rights;
- Attempt to gain unauthorized access to the Platform, other tenants, networks, systems, or data, or to bypass security or rate limits;
- Introduce malware, exploit vulnerabilities, conduct denial-of-service attacks, or interfere with integrity or performance of the Platform;
- Use the Platform to generate, distribute, or facilitate unlawful, fraudulent, defamatory, harassing, discriminatory, or harmful content or activity;
- Scrape, mine, or harvest data from the Platform in violation of documentation or technical restrictions, except as permitted by applicable law;
- Reverse engineer, decompile, or attempt to extract source code or models from the Platform except to the extent such restrictions are prohibited by applicable law;
- Use the Platform to develop competing products through unauthorized extraction of non-public materials, or to benchmark or publish performance results without Company's prior written consent where restricted.
Company may investigate suspected violations and may suspend or terminate access where reasonably necessary to protect the Platform, customers, or the public.
14. Termination
These Terms remain in effect until terminated. You may stop using the Platform at any time. Company may suspend or terminate access to the Platform or specific features with or without notice where permitted by contract or law, including for material breach, non-payment where applicable, risk to security or stability, or legal requirement. Upon termination, your right to use the Platform ceases, and Company may delete or retain data in accordance with applicable agreements and retention practices. Sections that by their nature should survive (including intellectual property to the extent applicable, disclaimers, limitations of liability, liability cap, indemnification, governing law, and dispute-related provisions) will survive termination.
15. Modifications
Company may modify the Platform and may update these Terms from time to time. If changes are material, Company may provide notice as required by law or as described in product communications. Unless otherwise stated, continued use of the Platform after the effective date of updated Terms constitutes acceptance where permitted by law. If you do not agree to modified Terms, you must stop using the Platform.
16. Governing Law
These Terms are governed by the laws of [INSERT JURISDICTION], without regard to conflict-of-law principles that would require application of another jurisdiction's laws. Subject to applicable law, exclusive jurisdiction and venue for disputes arising out of or relating to the Platform or these Terms will be in the courts located in [INSERT JURISDICTION], unless a different forum is required by mandatory law.
17. Severability
If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to reflect the parties' intent consistent with applicable law.
18. Entire Agreement
These Terms, together with any additional written agreements referenced herein that apply to your use of the Platform, constitute the entire agreement between you and Company regarding the subject matter hereof and supersede all prior or contemporaneous understandings regarding such subject matter, except where a signed agreement expressly states otherwise. No waiver of any term is effective unless in writing. Company may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets. You may not assign these Terms without Company's prior written consent, except that you may assign to a successor in interest in connection with a merger or sale of all or substantially all of your assets, subject to notice and Company's reasonable approval where required by Company policy.